WexHub — User Data Deletion

Last updated: September 15, 2026.

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WEBEXPERTO SRL allows any person to request access to, rectification of, update of, or deletion of personal data processed through the WebExperto WexHub application.

This page covers data originating from the connected messaging channels: WhatsApp Business Platform, Facebook Messenger and Instagram.

1. Data controller

2. Information that may be associated with a user

Depending on the channel and the conversation, WebExperto or the recipient business may store:

  • First and last name.
  • Display name or username.
  • Profile picture, where available.
  • Identifier provided by Meta.
  • WhatsApp identifiers: sender phone number, conversation and message identifiers, and the recipient WhatsApp Business Account identifier (WABA ID).
  • Email address.
  • Phone number.
  • Content of messages sent and received.
  • Files, images, audio or attached documents.
  • Conversation date and time.
  • Recipient page, business account or WhatsApp Business number.
  • Labels, categories and interaction statuses.
  • Notes related to the conversation.
  • Automatically generated replies.
  • Technical and operational data associated with the interaction.

3. How to request deletion

To request data deletion, send an email to:

soporte@web-experto.com.ar

The subject line must be:

Data deletion request – WebExperto WexHub

Where possible, include the following in the body of the email:

  • First and last name.
  • Contact email address.
  • The page, business or commercial account you had the conversation with.
  • Channel used: for example WhatsApp, Facebook Messenger or Instagram.
  • If the channel was WhatsApp, the phone number you messaged from and the business's WhatsApp number you contacted.
  • Approximate date of the conversation.
  • Username used.
  • Description of the data you want deleted.

This information is required to correctly locate the conversation and to avoid deleting data belonging to another person.

4. Information you should not send

To make a request, you do not need to provide:

  • Your Facebook, Instagram or WhatsApp password.
  • Your email password.
  • An authentication code.
  • A verification code received by SMS or WhatsApp.
  • Full card numbers.
  • Unnecessary personal documentation.

WebExperto will never ask for passwords or authentication codes to process a deletion request.

5. Identity verification

Before deleting information, WebExperto may take reasonable measures to verify:

  • The requester's identity.
  • Their connection to the conversation.
  • That the data provided matches the data stored.
  • That the request does not affect information belonging to another person.

Where possible, verification may be carried out through the same channel the conversation started on. Information used for identity verification is processed solely to handle the request.

6. Processing the request

Once the request has been received and verified, WebExperto may:

  • Locate the conversation and associated data.
  • Identify the systems where it is stored.
  • Consult the recipient business where necessary.
  • Check whether a legal or contractual obligation requires retaining certain information.
  • Delete, anonymize or block the relevant data.
  • Request deletion from the providers involved, where applicable.
  • Confirm to the requester that the request has been processed.

Requests are handled within the timeframes set by applicable law.

7. Information that may be retained

Deletion may not be complete or immediate where data must be retained to:

  • Comply with a legal obligation.
  • Handle a complaint.
  • Manage an administrative or judicial proceeding.
  • Prevent or investigate fraud.
  • Protect platform security.
  • Defend the legitimate rights of WebExperto or third parties.
  • Demonstrate that a request was received and processed.
  • Comply with active contractual obligations.

Where retention is necessary, access to and use of that information is limited to the purpose justifying the retention.

8. Data managed by a connected business

In some cases, WebExperto provides the technology service on behalf of another business.

Where the recipient business determines the purposes of the conversation, WebExperto may:

  • Handle the request directly.
  • Notify the relevant business.
  • Coordinate the deletion with that business.
  • Inform the requester which organization needs to act.

WebExperto will not use this circumstance to unjustifiably obstruct a person's exercise of their rights.

9. Backup copies

Information is deleted, anonymized or blocked in the active systems used for routine operation. Residual copies may remain in security backups.

These copies:

  • Are isolated from routine operational use.
  • Are protected by access controls.
  • Are deleted according to the technical backup rotation cycle.
  • Are not used for commercial activities.
  • Can only be restored where necessary to recover from a technical incident.

If a backup is restored, WebExperto will seek to reapply previously recorded deletion requests.

10. Revoking permissions on Meta

You may also revoke the permissions granted to an application from your Meta account settings.

Revoking permissions or removing the application may prevent future access to information. However, that action does not necessarily delete data already stored in systems managed by WebExperto or by the recipient business.

To request deletion of previously stored information, send the email indicated on this page.

11. Information stored directly by Meta or WhatsApp

This procedure applies to information under the control of WebExperto or of a business using WebExperto WexHub.

It does not automatically delete data that Meta or WhatsApp retain within their own platforms. To manage or delete information stored directly by Meta, use the settings and procedures provided by Meta.

12. Rectification or update

In addition to requesting deletion, you may ask for your data to be rectified, updated, completed or blocked while its accuracy is verified.

Send the request to soporte@web-experto.com.ar with the suggested subject line:

Data rectification request – WebExperto WexHub

13. Cost

Requesting access, rectification, update or deletion of data is free of charge.

14. Questions and follow-up

To ask a question or check the status of a request:

  • WEBEXPERTO SRL
  • Email: soporte@web-experto.com.ar
  • Suggested subject: Data request follow-up – WebExperto WexHub
  • Registered address: Lamadrid 470, Nave 1, second floor, Rosario, Province of Santa Fe, Argentina, Postal Code 2000.
  • Website: https://web-experto.com